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Shipping and Return Policy from Brooklyn Ball Reviews


International Shipping

We offer shipping services to anywhere in the world that accepts First Class and Priority Mail International shipping. International shipping rates vary based on location. If unsure on shipping price prior to ordering, please contact us so we may quote you accordingly. 


Other Shipping And Production Policies

Brooklyn Ball Reviews operates on a standard 12 business day turnaround time and a expedited production rush of 7 business days. *PLEASE NOTE* Production does not include shipping time, shipping is after the production turnaround selected at checkout. BBR reserves the right to ship the best way depending on order quantity for customer to receive the fastest.


Online Order Status Changes

Brooklyn Ball Reviews sends out automatic order confirmations when order is placed on our website and when your order ships. To view the tracking # of your order, please login to your account to view and follow your shipment.


Free Shipping Policy

We offer "Free Shipping" to all continental U.S. customers on all dye sublimated jerseys and apparel. Backpacks, leggings and all accessories BBR offers have a flat rate shipping fee. International customers varies on location, to learn more about International Shipping, please find the International Shipping in our FAQ. Our goal is to get your order to your doorstep within 5 days of your package leaving our facility.  Holidays and Weekends cause delays in shipping, as shipper carriers to do not operate on those days.  You should always count shipping days based on standard "Business Days", Monday-Friday, not including National Holidays.


Return/Exchange/Cancellation Policies

Nearly 95% of BBR dye sublimated apparel and accessories are custom-made to order. Therefore, we have a strict Return/Exchange/Cancellation policy. Details listed below:


General

All Returns/Exchanges for products fulfilled correctly based on the order description are subject to a 25% restocking fee. Additionally, the customer is responsible for all shipping charges associated with product returning to Brooklyn Ball Reviews.  If a mistake was made on your order, including collar type, sizing, name misspellings, etc, then BBR will supply you with a return shipping label and will produce a corrected item immediately.  Supplying photos to [email protected], referencing your order number, will speed up the process to correct your order.


Policy

The following items are eligible for product returns/exchanges for 30 days from time of shipment:

  • STOCK, NEON, SIGNATURE,  SEASONAL BACKGROUNDS WITH NO NAMES ON BACK!
  • NOTE: All items must be in new, unworn condition, with original packaging required in the return.

The following items are NOT eligible for product returns/exchanges:

  • PARTNER JERSEYS
  • BRANDED EXCLUSIVE JERSEYS
  • FULLY CUSTOM DESIGNED JERSEYS AND APPAREL
  • Product that has left our facility for over 30 days
  • Product that has been worn or used.

All other returns/exchanges are subject to management discretion based on items ordered.

ALL RETURNS WILL BEGIN AS STORE CREDIT. MANAGEMENT APPROVAL IS REQUIRED FOR REFUNDS.


Online Return Requests

If a refund is approved, you should expect to receive your refund within five to seven business days of package returned to the BBR office, however, in many cases you will receive a refund more quickly.


Order Cancellations

Customers have 48 hours from the time an order is placed to cancel an order for "Standard Production" products.  


Expedited Production Orders

No cancellations are accepted on orders with expedited production.  These orders receive immediate attention from our staff and are put into our production process on the day of the order to meet the shortened deadline. Please ensure that all information is accurate before submitting an order with expedited production.